Home Depot User Journey Map

https://www.figma.com/file/vO9rN1qE9jRpjb0wTiZ2vQ/Untitled?node-id=0%3A1

https://www.figma.com/embed?embed_host=notion&url=https%3A%2F%2Fwww.figma.com%2Ffile%2FvO9rN1qE9jRpjb0wTiZ2vQ%2FAV-Research%3Fnode-id%3D0%253A1

Home Depot AEIOU Notes

Activities Environments Interactions Objects Users
the steps/processes a user takes to achieve a goal the context and spaces (individual and shared) the routines between any combination of people and objects (in their environments and across distances) the objects or devices in the environments and activities (can change functions, meanings, contexts) the people, their roles, relationships, values, biases
- Goes to home depot to rent trailer -home depot -tool rental employee -trailer -Jerry (person wanting to load heavy material into trailer to bring home)
-Drives home with added weight to truck -tool rental room -truck hitch -compatible truck -Home depot employee (tool rental room) will assist Jerry
-loads and unloads -parking lot or loading zone -road -drivers license and insurance *only Jerry in the scenario of contactless rental
-Truck cabin -interaction between driver and added weight -objects that needed to be loaded